Frequently Asked Questions
Everything you need to know about shopping the world of Stine Goya.
What is your international shipping policy?
We offer worldwide shipping via premium couriers. Delivery typically takes 2-5 business days depending on your location, with full tracking information provided once your order leaves our warehouse.
How do I process a return or exchange?
You can return items within 14 days of receipt. Please ensure all garments are in their original condition with tags attached. Use our online portal to generate a return label and follow the instructions provided.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Klarna for flexible financing in select regions.
How do I find my correct size in Stine Goya collections?
Each product page features a detailed size guide. Our collections generally follow European sizing, but we provide specific measurements for bust, waist, and hips to ensure the perfect fit for every silhouette.
Is your packaging sustainable?
Yes, we are committed to reducing our environmental footprint. All orders are shipped in recycled and FSC-certified packaging, and we are continuously working toward a fully circular production model.
Can I modify or cancel my order after it has been placed?
Once an order is confirmed, it is processed quickly to ensure timely delivery. Please contact our customer care team immediately; while we cannot guarantee changes, we will do our best to assist you before the shipment is dispatched.